First Visit

What to Expect, Step by Step

After entering our through the front door, you will be greeted by our practice manager Georgia. Georgia will verify we have collected all of the information necessary for your care. We try very hard to stay on schedule.If we have all of your pre-registration documentation and X-rays, you will be seated immediately in the room. Please let Georgia know if there is anything we can do to make you more comfortable if waiting is required.

A unique aspect to our practice is that we perform all functions in the consultation room. We do not have a “Check-out Desk” and we don’t have a “Payment Desk”. We bring our staff to you instead of you going to the staff. We do this for your convenience, but more importantly, we do this for your privacy.

Sue, Maxine, and Amanda are our surgical assistants. One of these nice ladies will call you from the waiting area and seat you in one of our three consultation rooms. No treatment is performed in our consultation rooms. They are just for talking. Our assistants will double check your documents and review your medical history. They will then call for Dr. Jelic.

Dr Jelic will discus the purpose of your visit. We almost always know the purpose of your visit ahead of time because we received your doctor’s referral, but we have you state it in your own words to prevent errors. Dr Jelic will review your medical history (again…to prevent errors). He will perform his examination (just looking around…nothing sharp or uncomfortable) and review all X-rays with you. He will explain his diagnosis and the rational for any treatment he proposes. He will explain treatment options as well as anesthesia options. After answering all of your questions, he will leave in order to dictate his note for your medical record.

Sue, Maxine, or Amanda will take time to review any preparations that may be necessary prior to your surgery. Feel free to ask them any question you might be considering. It’s normal to have a question pop up after Dr. Jelic leaves.

Finally, our Financial Coordinator, Terri will come to the exam room to visit with you. Terri will review the cost for Dr Jelic’s proposed treatment. Terri will explain your insurance benefits and payment options. She will also collect payment for your consultation and any X-rays that were required. This payment, like all other functions, will occur in the consultation room prior to leaving. For efficiency, we even have a credit card machine in each room.

We will walk you to the door after your visit. If you have any questions once you get home, do not hesitate to call us back. We want to be sure you are completely satisfied with the care we provide.